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  • Getting started

    How to use mssg.me functions and all its features

  • Account settings

    How to change basic account settings

  • Pricing

    All information about tariff plans

  • Inbox Settings

    How to set up Inbox

    • How to sign up at mssg.me?

      • Visit mssg.me website, enter your email and click on the button Create page
      • Enter username and password
      • Click on the button Finish registration
    • How to set up buttons with messengers?

      WhatsApp

      • Click on the WhatsApp button and enter your phone number
      • Click on the button Save

      Facebook Messenger

      • Login Facebook and click on the button Settings
      • Find the field with Username and copy it
      • If the Username doesn’t set up – enter your username and click on the button Save
      • Paste your Username in the Facebook Messenger button at mssg.me
      • Click on the button Save

      Telegram

      • Login Telegram and click on the button Settings
      • Click on your profile area
      • Find the field with Username and copy it
      • If the Username doesn’t set up – enter your username and click on the button Save
      • Paste your Username in the Telegram button at mssg.me
      • Click on the button Save

      Viber

      • Click on the Viber button and enter your phone number
      • Click on the button Save

      Vkontakte

      • Login Vkontakte and click on the button Settings
      • Find the field with Username and copy it. Don’t copy the whole link, you need just the username which is shown after the link https://vk.com/
      • If the Username doesn’t set up – enter your username and click on the button Save
      • Paste your Username in the Vkontakte button at mssg.me
      • Click on the button Save

      Skype

      • Click on the Skype button and enter your username
      • Click on the button Save
    • How to install Links?

      • Enter your personal profile
      • Click on the button Links
      • Click on the button Add links
      • Enter the name of your button and paste the link
      • Click on the button Save

      You can add unlimited links in your profile, but this feature is only available for PRO users. If you are on BASIC plan – you can add only 1 (one) link.

    • How to view profile analytics?

       

       

      Click on the button Analytics in the upper right corner of the personal profile.

    • How to install widget on your website?

      • Enter your personal profile
      • Click on the button Other and select the block Widget on website
      • Choose the form
      • Chose the placement
      • Activate the pop-up by clicking on the slider Off and it will change to On
      • Enter the headline and description
      • Click on the code bellow and it will be automatically copied
      • Add this part of the code on your website before the tag </body>
    • How to use custom background?

      • Enter your personal profile
      • Click on the button Design
      • Upload the photo for your profile
    • How to make mssg.me link clickable at Instagram?

      • Copy your mssg.me link (for example: https://mssg.me/ross)
      • Inter your Instagram profile and click on Edit profile
      • Paste your link at the block Website
      • Click on the button Save
    • Why do I click on Viber and an error occurs?

      You can’t write a message to yourself at Viber, thats why an error occurs. Most likely everything is okay, just test your Viber button from other device.

    • How to change profile photo? (avatar)

      • Enter your mssg.me profile
      • Click on Profile button
      • Click on Change photo button and choose new photo
    • Can I use my link in ads?

      Oh sure. In this case, your users will immediately get to your mssg.me page

    • Can I add several identical messengers? (two whatsapp buttons, for example)

      No, you can add only 1 (one) messenger each to your mssg.me profile

    • How to change page’s url?

      • Enter your personal profile
      • Click on the button Options and choose Account settings
      • Find the block with Email and press it to make changes
      • Click on the button Save
    • How to change an email?

      • Enter your personal profile
      • Click on the button Options and choose Account settings
      • Find the block with Email and press it to make changes
      • Click on the button Save
    • How to change name and description?

      • Enter your personal profile
      • Click on the button Profile
      • Find block with Name and Description and press it to make changes
    • How to change password?

      • Enter your personal profile
      • Click on the button Options and choose Account settings
      • Click on the block with password and enter your new password
      • Click on the button Save
    • How to delete your account?

      • Enter your personal profile
      • Click on the button Options and choose Account settings
      • At the bottom of the page you will find Delete page button
      • But we advise you not to so it!
    • What are the advantages of PRO account?

      With PRO account you will have a possibility to use all functions of mssg.me service without any limits.
      They are:
      • Unlimited links
      • Analytics by messengers
      • Additional design settings
      • Remove mssg.me branding
      • Use pixels from Facebook, Google, Yandex, Vkontakte, Twitter and LinkedIn to get more information about visitors of your page
      • Widget on website
      • Support priority
    • How to upgrade to PRO account?

      • Enter your personal profile
      • Click on the button Upgrade account
      • Chose type of the payment: monthly or annually
      • Then click on the button Buy PRO
      • Fill info from your VISA, MasterCard or American Express card and the amount will be automatically charged from your card.

      P.S. Monthly/annually payment will be automatically proceed after each month/year of using the service.

    • How to unsubscribe from PRO account?

      • Enter your personal profile
      • Click on the button Options and choose Pricing
      • Click on the button Unsubscribe

      You will be automatically transferred to BASIC account and monthly/yearly payment will be NOT charged from your card.

    • How to change card info?

      • Enter your personal profile
      • Click on the button Options and choose Pricing
      • Click on the button Change credit card
      • Enter your updated information and the next payment will be charged from your new card
    • What is the exchange rate in the bank?

      By the current rate of the Central Bank.

    • Can I pay for a month but by an annual price?

      No, if you pay via year the amount of $84 will be charged from your card.

    • Is it a monthly subscription or one time payment?

      It is monthly subscription. An amount of $9 / $84 will be automatically charged from your card after each month/year.

    • What to do if I face problems with payment?

      Be sure that you have right limit of payments in internet and double-conversation are allowed.

      If you still have problems with payment – please, contact our customer support center via widget.

    • Why did the PRO version lose the background or button on my card?

      You had an overdue payment and you need to re-configure the background and my button.

    • How to sign up?

      1. Follow the link
      2. Enter your name, email and password
      3. Click on the button Sign up
      4. Enter the name of your company and click the button Create

    • How to get messages in Inbox from messengers?

      You should set up integration with messengers, then your clients will write you in messengers and you will have a possibility to get messages and answer them directly from Inbox.

      In the next sections, you will find the description of integration each messenger in Inbox.

    • How to set up intergration with Telegram?

      1. Click on the button Settings
      2. Choose the Integrations section and click on Telegram section
      3. You should enter the token of your Telegram chatbot to receive messages from Telegram in Inbox

      How to get Telegram token:

      • Create a chatbot via the link
      • Write /start and send a message
      • Write /newbot and send a message
      • Choose a username for your bot. It must end in `bot`. Like this, for example: MssgmeBot or mssgme_bot.
      • BotFather will provide you HTTP-token. It will look like: 877160:AAGWyE1JSEa8qNqvv4EZzcQQ4kWo7rokMKM

      Copy your token and paste it into the form in Inbox. Click on the button Connect.

      Now you should change the information in your mssg.me card.

      Log in your personal profile and change the information in Telegram button on the name of your bot (e.g. t.me/mssgme_bot)

    • How to set up intergration with Viber?

      1. Click on the button Settings
      2. Choose the Integrations section and click on Viber section
      3. You should enter the token of your public account in Viber to receive messages from Viber in Inbox

      How to get Viber token:

      • Log in Viber administration panel via the link by your phone number.
      • Fill all fields and click on the button Create.
      • Copy your Bot Token and paste it into the form in Inbox. Click on the button Connect.

      Now you should change the information in your mssg.me card.

      Go back your Viber administration panel and copy your URL.

      Send it to our customer support service. In this massage also send an email and the link to your mssg.me profile.

      We will change the information in your Viber button. And then you will have a possibility to get messages in Inbox.

    • How to set up intergration with Facebook Messenger?

      1. Click on the button Settings
      2. Choose the Integrations section and click on Facebook Messenger section
      3. Click on the button Login with Facebook and choose from which page you want to receive messages

      Now you should change the information in your mssg.me card.

      Log in your personal profile and change information in Facebook Messenger button. You should paste here the username of the connected page.

    • How to set up intergration with Vkontakte?

      1. Click on the button Settings
      2. Choose the Integrations section and click on VK section
      3. Click on the button Login with VK and choose from which page you want to receive messages

      Now you should change the information in your mssg.me card.

      Log in your personal profile and change information in VK button. You should paste here the community link of the connected page.

    • When will integrations with WhatsApp, Instagram, Twitter be available?

      Pretty soon, therefore we suggest you subscribe to our Facebook community and don’t miss the news of our service.

    • How to add a new team member?

      1. Click on the button Settings
      2. Choose the Team section
      3. Enter the name of the new member and click on the button Invite
      4. An invited member will get an email with the registration link. He/she should click on it and proceed the registration.