• Account settings Account settings

    Account settings

  • Page Settings Page Settings

    Page Settings

  • Widget Settings Widget Settings

    Widget Settings

  • Inbox Settings Inbox Settings

    Inbox Settings

  • Pricing Pricing

    Pricing

    • How to sign up on mssg.me platform?

      Sign up with Facebook
      1. Click the button Get started on mssg.me website
      2. Press the button Facebook
      3. Choose your Plan
      If you don’t have email verification on Facebook, please, write your email.
      Also you don’t need to create and remember your password from mssg.me profile.
      Sing up with email
      1. Click the button Get started on mssg.me website
      2. Fill in all the fields (email, name, page name, password)
      3. Read and agree with our Terms of Use and Privacy Policy
      4. Click on the button Continue
      5. Choose your Plan
    • How to change an email?

      1. Log in your personal profile
      2. Click on the button Settings
      3. Choose a section Account
      4. Set up your new email
      5. Click on the button Save
    • How to change password?

      1. Log in your personal profile
      2. Click on the button Settings
      3. Choose a section Account
      4. Click on the button Change password
      5. Set up your new password
      6. Click on the button Save
    • How can I delete my Page?

      You need to ask our customers support to delete your Page.

    • How to change profile information?

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Profile
      4. Click on the input with Description and start typing
      5. Click on the button Save
    • How to set up buttons with messengers?

      WhatsApp 

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Messengers
      4. Choose WhatsApp
      5. Type your Phone Number (in international form)
      6. Click on the button Save

      Telegram

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Messengers
      4. Choose Telegram
      5. Type your Username
      6. Click on the button Save

      How to set up your username in Telegram

      1. Open Telegram App
      2. Press the button Settings
      3. Press on your Profile Area
      4. Find the block Username

       If you have username – copy it. If you don’t have it, please, set up it.


      Viber

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Messengers
      4. Choose Viber
      5. Type your Phone Number (in international form)
      6. Click on the button Save

      Facebook Messenger

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Messengers
      4. Choose Facebook Messenger
      5. Type your Username
      6. Click on the button Save

      How to find your username in Facebook App?

      1. Open Facebook Messenger on your phone
      2. Click on your profile Avatar in the left upper corner
      3. Find the block Username

      If you have username – copy it. If you don’t have it, please, set up it.

      How to find your username on Facebook from desktop?

      1. Sing in your personal profile on Facebook
      2. Open Settings
      3. Choose a section General options
      4. Find the block Username

      You should copy only username ID which comes after https://www.facebook.com

      If you don’t have username, please, set up it.


      Vkontakte

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Messengers
      4. Choose Vkontakte
      5. Type your Username
      6. Click on the button Save

      How to find your username on Vkontakte? 

      1. Sign in your personal profile on Vkontakte
      2. Click on the button Settings
      3. Find the block Url and copy it

      You should copy only username ID which comes after https://vk.com/

      If you don’t have username, please, set up it.


      Skype

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Messengers
      4. Choose Skype
      5. Type your Username
      6. Click on the button Save
    • How to change active messenger in FREE account?

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Messengers
      4. Press on your current messenger
      5. Set it Off and press Save button
      6. Now choose the messenger that you want to be active
      7. Set it up and press the button Save
    • How to change profile design?

      • Log in your personal profile
      • Click on the button Page
      • Choose a section Design
      • Load the Photo of your profile
      • Choose a Background color
      • If you want, you can turn off mssg.me advertising
      • Press the button Save
    • How to add products?

      • Log in your personal profile
      • Click on the button Page
      • Choose a section Products
      • Press the symbol “+” and add your first product
      • Load the image of your product
      • Fill in the name and description of the product
      • Set up the price and currency
      • Press the button Save
    • How to change page’s URL?

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose a section Profile
      4. Press on block URL and change it
      5. Press the button Save
    • How to make mssg.me link clickable at Instagram?

      1. Log in your personal profile
      2. Click on the button Page
      3. Click on the button Share
      4. Copy your mssg.me link (for example: https://mssg.me/ross)
      5. Open Instagram App on your smartphone
      6. Enter your personal profile and click on Edit profile
      7. Paste your link at the block Website
      8. Click on the button Save
    • How to view profile Analytics?

      1. Log in your personal profile
      2. Click on the button Page
      3. Choose Analytics

      Here you can see the number of views of your profile, the number of clicks on your instant messengers and links. Also you can set up integrations with pixels.

    • How to use QR code?

      1. Log in your personal profile
      2. Click on the button Page
      3. Click on the button Share
      4. Copy your QR code

      You can use your QR code in different ways:

      1. Print on business cards
      2. Put it at your outdoor advertising
      3. Any other way that you like.
    • Can I try all the functions of PRO account for free?

      Yes! After your first registration you’ll have an opportunity to try all the functions in 14-Day trial of PRO tariff.

    • How much does the service costs?

      The price of PLUS tariff is 4$ / Month / User
      The price of PRO tariff is 9$ / Month / User

      Also we have FREE Pages. In which you can use only 1 Messenger and QR code.

       

    • How to set up widget?

      • Sign in your personal profile
      • Click on the button Page – Choose a section Widget
      • Choose color
      • Choose position
      • Add description
      • Choose device categories on which you want to show the widget
    • How to install widget on your website?

      • Click on the code to copy it
      • Paste the code into your wesbite before </body> tag
    • Can I try the widget for free?

      Yes! After your first registration you’ll have an opportunity to try Widget in 14-Day trial of PRO tariff

    • How much is widget costs?

      You can use widget fo FREE.

    • How to get messages in Inbox from messengers?

      • Sign in your personal profile
      • Click on the button Settings
      • Choose a section Integrations
      • Set up integrations with messengers and start get messages in Inbox
    • Which messengers you can integrate with Inbox?

      At the moment you can receive messages from

      • Facebook Messenger
      • Vkontakte
      • Telegram
      • Viber

      Coming soon

      • WhatsApp
      • Instagram
    • How to set up integration with Facebook Messenger?

      • Sign in your personal profile
      • Click on the button Settings
      • Choose a section Integrations
      • Choose Messenger
      • Press the button Sign in with Facebook
      • Choose a profile to start getting messages
    • How to set up integration with Vkontakte?

      • Sign in your personal profile
      • Click on the button Settings
      • Choose a section Integrations
      • Choose VK
      • Press the button Sign in with VK
      • Choose a profile to start getting messages
    • How to set up integration with Telegram?

      • Sign in your personal profile
      • Click on the button Settings
      • Choose a section Integrations
      • Choose Telegram
      • You should enter the token of your Telegram chatbot to receive messages from Telegram in Inbox
      • Click on button Connect

      How to get Telegram token:

      • Create a chatbot via link t.me/botfather
      • Write /start and send a message
      • Write /newbot and send a message
      • Choose a username for your bot. It must end in bot. Like this, for example: mssgmeBot or mssgme_bot.
      • BotFather will provide you HTTP-token. It will look like: 877160:AAGWyE1JSEa8qNqvv4EZzcQQ4kWo7rokMKM
      • Copy your token and paste it into the form in Inbox. Click on the button Connect
    • How to set up integration with Viber?

      • Sign in your personal profile
      • Click on the button Settings
      • Choose a section Integrations
      • Choose Viber
      • You should enter the token of Public account Viber to receive messages from Viber in Inbox
      • Click on button Connect

      How to get Viber token:

      • Log in Viber administration panel via the link by your phone number.
      • Fill all fields
      • Click on the button Create
      • Viber will provide you Bot Token
      • Copy your Bot Token and paste it into the form in Inbox
      • Click on the button Connect
    • When will you get the integrations with WhatsApp and Instagram?

      Integration will be available as soon as WhatsApp and Instagram will provide us with official permission to use their instant messengers for our platform

    • How to get a new team member?

      • Sign in your personal profile
      • Click on the button Settings
      • Choose a section Team
      • Enter new team member email
      • Click on the button Invite
    • Can I try the Inbox for free?

      Inbox is available only in PRO tariff plan.

    • How much is Inbox costs?

      The Inbox is included in the PRO tariff

      The price of PRO tariff is 9$ / Month / User
      You can bye annual PRO tariff with 30% discount for 84$ / Year

    • What tariff plans do you have and what is the difference between them?

      We have three tariff plans:

      FREE

      • – Page with messengers (all messengers);
      • – Link to your website;
      • – QR code;
      • – Widget on website.

      PLUS – 4 USD / MONTH

      • – All features of FREE Plan;
      • – Unlimited custom links;
      • – Advanced analytics;
      • – Customer reviews;
      • – Customer background;
      • – Facebook Pixel integration;
      • – Google Analytics integration;
      • – Yandex Metrika integration;
      • – Remove mssg.me branding.

      PRO – 9 USD / MONTH

      • – All features of PLUS Plan;
      • – Multi-channel Inbox;
      • – Assign and notes;
      • – CRM (soon);
      • – Saved replies (soon);
      • – Customer profiles (soon);
      • – Payments (soon);
      • – iOS and Android apps (soon);
      • – Priority support.
    • How to switch from FREE account to PLUS / PRO account?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Tariff plans
      4. Click on the button Change plan
      5. Click on the button Choose PLUS / PRO
    • How can I cancel my subscription and switch on BASIC account?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Tariff plans
      4. Click on the button Change plan
      5. Choose FREE tariff plan

      As soon as the PLUS / PRO subscription will be expired, you will be automatically switched on a FREE account. PLUS / PRO features will be disabled. You will be not charged for the PLUS / PRO plan.

    • How to change my card?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Tariff plans
      4. Click on the button Change card and enter new information
      5. Click on the button Save
    • What should I do if I face any difficulties when I pay for PLUS / PRO account?

      If you face any problems with payment, please, contact the customer support of our platform.

      We will help you to find out what is the reason and switch on PLUS / PRO account.

    • Should I pay one-time or monthly?

      Every month the system will automatically charge the amount of your PLUS / PRO account from your card.

      Also, you can pay once a year and get a 30% discount.