• Account settings Account settings

    Account settings

  • Page Settings Page Settings

    Page Settings

  • Widget Settings Widget Settings

    Widget Settings

  • Business Messenger Settings Business Messenger Settings

    Business Messenger Settings

  • Pricing Pricing

    Pricing

    • How to sign up on mssg.me platform?

      Sign up with Facebook
      1. Click the button Login on mssg.me website
      2. Click the button Facebook
      If you don’t have email verification on Facebook, please, write your email.
      Also you don’t need to create and remember your password from mssg.me profile.
      Sing up with email
      1. Click the button Start for Free on mssg.me website
      2. Enter your email and click on the button Continue
      3. Enter the text that will be specified in the link leading to your page mssg.me and click on the button Continue
      4. Enter the password that will be used to login your mssg.me profile and click on the button Finish
    • How to change an email?

      1. Log in your personal profile
      2. Choose a section Settings
      3. Choose a section Account
      4. Set up your new email
      5. Click on the button Save
    • How to change password?

      1. Log in your personal profile
      2. Choose a section Settings
      3. Choose a section Account
      4. Click on the button Change password
      5. Set up your new password
      6. Click on the button Save
    • How to restore password?

      1. Go to page
      2. Enter your email from mssg.me account
      3. Click on button Restore password
      4. Open the email from mssg.me, which is sent to your email address.
      5. Click on button Change password
      6. Enter new password
      7. Click on button Save

      If a password recovery letter has not arrived, please contact our support team.

    • How can I delete my Page?

      You need to ask our customers support to delete your Page

    • How to change profile information?

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Click on the input with Description and start typing
      4. Click on the button Save
    • How to set up buttons with messengers?

      WhatsApp 

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Choose a section Messengers
      4. Choose WhatsApp
      5. Enter your Phone Number (in international form)
      6. Click on the button Save

      Telegram

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Choose a section Messengers
      4. Choose Telegram
      5. Enter your Username
      6. Click on the button Save

      How to set up your username in Telegram

      1. Open the Telegram App settings
      2. Find the block Username
      3. If you have username – copy it. If you don’t have it, please, enter it and copy it.

      In order for the Telegram button to lead to the Telegram public group or channel, instead of the username, you need to enter the name of the channel/group that was entered in the link to the channel/group.

      Where can I find the name of the channel/group was entered in the link?

      1. Open Telegram App
      2. Go to the group or channel manage section
      3. Click on the Channel/group type field
      4. Select Public channel/group
      5. In the Link field, after t.me/ the required name is indicated

      A link to a private channel/group, on your mssg.me page, can only be added as a link to a website.


      Viber

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Choose a section Messengers
      4. Choose Viber
      5. Enter your Phone Number (in international form)
      6. Click on the button Save

      In order for the Viber button can lead to a public account or a bot, you need to change filter of the input field from “Phone” to “Bot” and enter the URI of the public account.

      Where can I find the public account URI?

      1. Open the Viber app
      2. Select the More tab, in the lower right corner
      3. Select the Discover section
      4. Select created public account
      5. Find the URI field and copy it

      A link to a community or a group, on your mssg.me page, can only be added as a link to a website.


      Facebook Messenger

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Choose a section Messengers
      4. Choose Facebook Messenger
      5. Enter your Username
      6. Click on the button Save

      How to find your username in Facebook App?

      1. Open Facebook Messenger on your phone
      2. Click on your profile Avatar in the left upper corner
      3. Find the block Username
      4. If you have username – copy it. If you don’t have it, please, enter it and copy it.

      How to find your username on Facebook from desktop?

      1. Sing in your personal profile on Facebook
      2. Open Settings
      3. Choose a section General options
      4. Find the block Username

      You should copy only username ID which comes after https://www.facebook.com

      If you don’t have username, please, enter it.


      Vkontakte

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Choose a section Messengers
      4. Choose Vkontakte
      5. Enter your Username
      6. Click on the button Save

      How to find your username on Vkontakte? 

      1. Sign in your personal profile on Vkontakte
      2. Click on the button Settings
      3. Find the block Url and copy it

      You should copy only username ID which comes after https://vk.com/

      If you don’t have username, please, set up it.

      If you want create a link for chat with a community of VK, you need to open the Manage section in the group, find the Community link field and copy it.


      Skype

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Choose a section Messengers
      4. Choose Skype
      5. Enter your Username (login)
      6. Click on the button Save
    • Can I add two contacts for the one messenger?

      For each of the available instant messengers, it is possible to add only one contact for the one mssg.me page.

    • How to change profile design?

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Choose a section Design
      4. Near the Avatar inscription there is a Change button, click on it and upload image
      5. For a Cover of page set color or upload image
      6. Press the button Save
    • How to add products?

      1. Log in your personal profile
      2. Choose a section Store
      3. Press the symbol “+” and add your first product
      4. Load the image of your product
      5. Fill in the title of the product
      6. In the field below you can specify the category in which the product will be placed
      7. Fill in the description of the product (not required)
      8. Add the link leading to the product page on the main site (not required)
      9. Set up the price and currency (not required)
      10. Press the button Save
    • How to change page’s URL?

      1. Log in your personal profile
      2. Choose a section Edit Profile
      3. Press on field URL and change it
      4. Press the button Save

      Please note: after changing the url address of the link leading to the mssg.me page, the link will need to be updated wherever it was previously published, since the previous link will no longer be valid.

    • How to make mssg.me link clickable at Instagram?

      1. Log in your personal profile
      2. Click on the button Copy Link
      3. Open Instagram App on your smartphone
      4. Open your personal profile and click on Edit profile
      5. Paste your link in the Website field
      6. Click on the button Save
    • How to view profile Analytics?

      1. Log in your personal profile
      2. Choose Analytics

      Here you can see the number of views of your profile, the number of clicks on your instant messengers and links. Also you can set up integrations with services of analytics, such as Facebook Pixel, Google Analytics and Yandex.Metrika

    • How to use QR code?

      1. Log in your personal profile
      2. Click on the button Share
      3. Click on the block QR-code
      4. Download your QR-code

      You can use your QR-code in different ways:

      1. Print on business cards
      2. On smartphone covers
      3. Put it at your outdoor advertising
      4. Any other way that you like.
    • How to add on page a link to my site?

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Click on the button next to the text Website
      4. In the field where Visit Website is indicated, you can add a short description to the link
      5. In the field below enter the web address of your site
      6. Click on the button Save
    • How to disable the link to mssg.me on a personal page?

      1. Log in your personal profile
      2. Click on the button Edit Profile
      3. Choose a section Design
      4. Click on text Display link to mssg.me website
      5. Click on the button Save

      Please note, that you can disable the link to the mssg.me website on your personal page only at paid plans.

    • How to connect Yandex.Metrica to the mssg.me page?

      1. Open the Yandex.Metrica website
      2. Click the Add tag button.
      3. Set tag name
      4. In the Website address field, enter the link to your mssg.me page
      5. Accept the Terms of Use
      6. Click the Create tag button.
      7. On the next page, at the bottom, click the Start button
      8. Opposite the name of the created tag, press the Settings button
      9. Copy the number above the tag name field
      10. Go to the Analytics section, in your personal mssg.me account
      11. Choose Yandex
      12. Insert tag number
      13. Click the Save button.

      For track clicks on messengers and links, you need to set goals for them. For add a goal you need:

      1. Open the settings section of your tag
      2. Select the Goals tab
      3. Click the Add goal button
      4. Set goal name
      5. Select condition type JavaScript event
      6. Set Goal ID
      7. Click the Add goal button

      Goal ID for each event:

      • a click on any messenger – fp_any_messenger_click
      • a click on Telegram – fp_telegram_click
      • a click on WhatsApp – fp_whatsapp_click
      • a click on Viber – fp_viber_click
      • a click on Facebook – fp_messenger_click
      • a click on VK – fp_vk_click
      • a click on Skype – fp_skype_click
      • a click on link – customLinkClick_(url of the website), for example, for a link to our telegram channel there will be such an identifier customLinkClick_httpstmemssgmetalks
    • How to set up widget?

      1. Sign in your personal profile
      2. Click the Share button at the top of the page
      3. Click the Embed to Website button
      4. Choose color, position, add description and the type of devices on which the widget’s greeting will be displayed.
      5. Click on the code to copy it and paste the code into your wesbite before </body> tag
    • How to install widget on your website?

      1. Click on the code to copy it
      2. Paste the code into your wesbite before </body> tag
    • How much is widget costs?

      You can use widget fo FREE.

    • How to get messages in Business Messenger from messengers?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Integrations
      4. Set up integrations with messengers and start get messages in Business Messenger
    • Which messengers you can integrate with Business Messenger?

      At the moment you can receive messages from

      • Facebook Messenger
      • Vkontakte
      • Telegram
      • Viber

      Coming soon

      • WhatsApp
      • Instagram
    • How to set up integration with Facebook Messenger?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Integrations
      4. Choose Messenger
      5. Press the button Sign in with Facebook
      6. Choose a profile to start getting messages

      Note:

      • for add a Facebook page in the business messenger, your Facebook account must be the administrator of this page
    • How to set up integration with Vkontakte?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Integrations
      4. Choose VK
      5. Press the button Sign in with VK
      6. Choose a profile to start getting messages
    • How to set up integration with Telegram?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Integrations
      4. Choose Telegram
      5. You should enter the token of your Telegram chatbot to receive messages from Telegram in Inbox
      6. Click on button Connect

      How to get Telegram token:

      1. Create a chatbot via link t.me/botfather
      2. Write /start and send a message
      3. Write /newbot and send a message
      4. Choose a username for your bot. It must end in bot. Like this, for example: mssgmeBot or mssgme_bot.
      5. BotFather will provide you HTTP-token. It will look like: 877160:AAGWyE1JSEa8qNqvv4EZzcQQ4kWo7rokMKM
      6. Copy your token and paste it into the form in Inbox. Click on the button Connect
    • How to set up integration with Viber?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Integrations
      4. Choose Viber
      5. You should enter the token of Public account Viber to receive messages from Viber in Inbox
      6. Click on button Connect

      How to get Viber token:

      1. Log in Viber administration panel via the link by your phone number.
      2. Fill all fields
      3. Click on the button Create
      4. Viber will provide you Bot Token
      5. Copy your Bot Token and paste it into the form in Inbox
      6. Click on the button Connect
    • When will you get the integrations with WhatsApp and Instagram?

      Integration will be available as soon as WhatsApp and Instagram will provide us with official permission to use their instant messengers for our platform

    • How to get a new team member?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Team
      4. Enter new team member email
      5. Click on the button Invite

      Note: On the email of the new member should not be registered mssg.me page.

    • How can I cancel my subscription and switch on BASIC account?

      1. Sign in your personal profile
      2. Choose a section Settings
      3. Choose a section Tariff plans
      4. Click on the button Unsubscribe

      As soon as the PLUS / PRO subscription will be expired, you will be automatically switched on a FREE account. PLUS / PRO features will be disabled. You will be not charged for the PLUS / PRO plan.

    • How to change my card?

      1. Sign in your personal profile
      2. Click on the button Settings
      3. Choose a section Billing
      4. Click on the Change in the field Card used
      5. Enter the details of your bank card, which will be used for further payment
      6. Click on the button Save changes
    • What should I do if I face any difficulties when I pay for PLUS / PRO account?

      If you have any problems with payment, contact the support service of our platform, using the button in the lower right corner on the page mssg.me.

    • Should I pay one-time or monthly?

      Every month the system will automatically charge the amount of your PLUS / PRO account from your card.