• Account settings Account settings

    Account settings

  • Website creation and editing Website creation and editing

    Website creation and editing

  • Website settings Website settings

    Website settings

  • Pricing Pricing

    Pricing

  • Instructions for Page, Widget and Business Messenger. Old version of mssg.me Instructions for Page, Widget and Business Messenger. Old version of mssg.me

    Instructions for Page, Widget and Business Messenger. Old version of mssg.me

    • How to sign up on the mssg.me website?

      You can sign up on mssg.me using your email, Google account or Apple ID

      How to sign up using a Google account?

      1. Click on the “Get started” button on the mssg.me website
      2. Click on the “Continue with Google” button
      3. Select the desired account to log in or enter the data from the desired Google account that you want to use to create an account in mssg.me

      In this case, you do not need to set a password for your mssg.me account, you can use your Google account to enter your mssg.me account.

      How to sign up using an Apple ID?

      1. Click on the “Get started” button on the mssg.me website
      2. Click on the “Continue with Apple” button
      3. Select the desired account to log in or enter the data from the desired Apple account that you want to use to create an account in mssg.me

      In this case, you do not need to set a password for your mssg.me account, you can use your Apple ID to enter your mssg.me account.

      How to sign up using an email address?

      1. Click on the “Get started” button on the mssg.me website
      2. Click on the “Continue with Email” button
      3. Enter your valid email address, and set a password to log into the account you are creating in mssg.me
    • How to change an email?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on the menu button located in the upper right corner of the page
      3. Click on the “My Account” section
      4. Change the “Email” field
      5. Click the “Save Changes” button below
    • How to change password?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on the menu button located in the upper right corner of the page
      3. Click on the “My Account” section
      4. Click on the “Change” button in the “Password” field
      5. Set up your new password
      6. Click the “Save Changes” button below
    • How to restore access to my account?

      1. Open the page by link
      2. Enter the email that your account is registered in mssg.me
      3. Click on the “Restore password” button
      4. Open the email from mssg.me, which is sent to your email address
      5. Click on the “Change password” button
      6. Set a new password in your mssg.me account settings
      7. Save changes

      If a password recovery letter has not arrived, please contact our support team.

    • How do I delete my account in mssg.me?

      For delete an account, add the text “Delete my account” to any page or site created in your mssg.me account, after which please write to our support service about the desire to delete your account, and also write an email address to which your account is registered in mssg.me

    • How to create website in mssg.me?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on the “Create new website” button
      3. Add the necessary blocks to the site using the “+” button at the bottom of the page.

        Blocks added to the site can be edited, deleted, and also changed their order of display on the site. How this can be done is described here

      4. After you have added the blocks you need to the site, you can make the site available for visiting by publishing it, you can do this by clicking on the “Publish” button located in the upper right corner
      5. In the “Site name” field, enter a name for your site, it will be displayed in your personal account in mssg.me, on the browser tab, and will also be written automatically in the HTML Title tag for the site being created.

        The site name can be edited later in the site settings or separately change the Title tag in the “SEO” section, in the site settings

      6. In the “Website link” field enter the web address at which the creating site will be opened, here you can use only Latin letters, numbers, as well as the symbols “_”, “-“, and “.”

      Example: if you enter the word “help” in the “Website link” field, then you can go to the created site using this link https://mssg.me/help

    • How to create and edit blocks on the website?

      How to add a new block?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Edit page” section
      4. Click on the “+” button located at the bottom of the page
      5. Click on the block you want to add to the website
      6. Fill in the required fields of the block and select options for its display on the website
      7. Click on the “Add” button in the upper right corner of the block editing window

      For most blocks, at the top of the editing window, you can see how the block will look on the website after add it.

      How to edit the added block?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Edit page” section
      4. Click on the previously added block
      5. Make changes
      6. Click on the “Add” button in the upper right corner of the block editing window

      How to move blocks on the site?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Edit” section
      4. Click on the button  with two arrows, one pointing down, the other up
      5. Hold and drag the block to change it’s position
      6. After moving the blocks, click on the button with a cross at the bottom of the page

      How to create a copy of the added block?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Edit page” section
      4. Click on the previously added block
      5. Click on the button with three dots in the upper right corner of the block editing window
      6. Click on the “Duplicate” button

      Note:

      • if after enter the block editing were made changes to it, then in order to duplicate this block, you must first save the changes, and then reopen the block for editing and duplicate it;
      • you can duplicate a block only within one site, that is, you cannot duplicate a block to another site

      How to delete a block?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Edit page” section
      4. Click on the previously added block
      5. Click on the button with three dots in the upper right corner of the block editing window
      6. Click on the “Delete” button
      7. Click on the “Delete block” button
    • How to change the color theme of website?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Edit page” section
      4. Click on the button  (with the image of a drop at the bottom of the page)
      5. Click on the theme you want to apply to the website
      6. Click on the “Apply” button
    • Where is the current link of my site displayed?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. At the top of the page, under the name of the site, displayed the current link to this site

      Click on the link address, you can see how the site is displayed for visitors.

      Click on the “Copy Link” button for copy the website link to the clipboard on your device, after which you can paste it where necessary.

      Click on the “Share” button to share the website link through another application.

    • How to delete a website created in mssg.me?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created websites which you want to delete
        Please note: the site which has the inscription “Old page” cannot be deleted separately, this site is deleted only together with the account in mssg.me, but you can change its link and erase all previously added data on it
      3. Open the “Settings” section
      4. Click on the “Delete website” button
      5. Confirm the deletion website by click on the “Delete website” button
    • I have created a page in the old version, can I add new blocks to it that are available in the new version?

      New blocks can be added only for sites that were created in the new version of the service, its cannot be added to the page created in the old version.

    • Publishing a site

      The new created site is not published by default, that is, it is available for editing from the mssg.me personal account, but is hidden for visiting.

      To make the site open to visitors when they click on the link that lead to it:

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. In the upper right corner of the page, near to the link that lead to the created site, click on “Publish”

      If necessary, the site can be hidden for visiting, for this:

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Settings” section
      4. Click on the “Published” button
      5. Click on “Not published”
      6. Click on the “Apply” button
    • How to change the site URL in mssg.me?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Settings” section
      4. Open the “URL” section
      5. Enter a new URL for site
      6. Click on the “Apply” button

      Please note: after change the URL for site, update the link wherever it was previously posted, since the previous link will no longer be valid.

    • How to use QR code?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Click on the “QR code” button
      4. Click on the “Download QR-Code” button

      You can use QR-code in different ways:

      1. Print on business cards
      2. On smartphone covers
      3. Put it at your outdoor advertising
      4. Any other way that you like.
    • How to add a link to your website on Instagram?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Click on the “Copy Link” button (if the “Copy Link” button is not displayed, then the site has not been published yet, you can publish the site in the site settings section)
      4. Open the Instagram profile and click on the “Edit Profile” button
      5. Paste your link in the “Website” field
      6. Save changes
    • How can I view information about visits to my site in mssg.me?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on one of the created sites
      3. Open the “Analytics” section

      Here you can view information for the last three months about the traffic to your site in mssg.me, the number of clicks to each messenger and the buttons with links.

      For more detailed analytics, you can connect Google Analytics, Facebook Pixel and Yandex.Metrika to the site in mssg.me

    • How to connect Google Analytics to a site in mssg.me?

      Please note, that only the “Universal Analytics” resource is currently available for connection, the “Google Analytics 4” resource type is not yet supported, its support will be added in future updates of the service.

      How to create a "Universal Analytics" resource and connect it to a site in mssg.me

      1. Login to Google Analytics using the following link
      2. If you have not registered in Google Analytics before, you will need to create an account in a few simple steps by setting the name of the account, selecting the “Website” for analysis and entered the tracked site in mssg.me as the “URL”
        If you previously created an account in Google Analytics, then your personal account will open
      3. Open “Admin” tab
      4. In the “Account” column, select the required account or create a new one
      5. In the “Property” column, select the necessary property or create a new one that you will use to track the site in mssg.me
        When creating a new property, you need to click on “Show advanced options” and click the button opposite “Create a Universal Analytics property”
      6. In the “Property” column, open “Property Settings”
      7. Copy the “tracking ID”, is a string like UA-000000-2
      8. Log in your personal mssg.me account
      9. Select one of the created sites for which you want to connect Google Analytics
      10. Open the “Settings” section
      11. Open the “Tracking” section
      12. Click on “Google”
      13. Paste the tracking ID into the input field
      14. Click on the “Apply” button

      How to create a goal for a click on instant messengers or a link

      1. Open “Admin” tab in Google Analytics
      2. In the “View” column, select the required view and click on “Goals”
      3. Click the “+New Goal” button
      4. At the “Goal setup” step, select Custom”
      5. Click the Continue” button
      6. At the “Goal description” step, name the goal and select the type “Event”
      7. Click the Continue” button
      8. At the “Goal details” step, select “Equals to” for the “Category” component, and in the next field enter the value of one of the custom events
      9. Click the Save” button

      Custom Events for site in mssg.me

      • a click on any messenger – fp_any_messenger_click
      • a click on Telegram – fp_telegram_click
      • a click on WhatsApp – fp_whatsapp_click
      • a click on Viber – fp_viber_click
      • a click on Facebook – fp_messenger_click
      • a click on VK – fp_vk_click
      • a click on the link to the website – customLinkClick_(url of the website), for example, for the link to the site http://example.com there will be a customLinkClick_httpexamplecom event
    • How to connect Facebook Pixel to a site in mssg.me?

      How to create a Facebook Pixel

      1. Open the “Pixels” tab in “Facebook Events Manager” by clicking here
      2. You’ll see a page that provides more information about what the pixel offers. Click the “Create a Pixel” button
      3. Enter the name for the pixel
      4. Click the “Create” button.
      5. The pixel is created. On the page with methods for install the pixel, you can click “Cancel”

      How to connect the created Facebook Pixel to the site in mssg.me

      1. Open the “Pixels” tab in “Facebook Events Manager” by clicking here
      2. Open the “Settings” section
      3. Copy the “Pixel ID”
      4. Open your personal account mssg.me at the link
      5. Select one of the created sites for which you want to connect Facebook Pixel
      6. Open the “Settings” section
      7. Open the “Tracking” section
      8. Click on Facebook”
      9. Paste the Pixel ID into the input field
      10. Click the “Apply” button

      How to create a custom conversion for a click on instant messengers or a link

      1. Open the “Pixels” tab in “Facebook Events Manager” by clicking here
      2. Select the “Custom Conversions” section
      3. Click the “Create Custom Conversion” button
      4. In the “Website Event” field, select one of the custom events or a standard events
      5. Set a “name” and “category” for the customized conversion, and if necessary, enter a “value”
      6. Click the “Create” button

      Facebook Pixel Custom Events for site in mssg.me

      • a click on any messenger – fp_any_messenger_click
      • a click on Telegram – fp_telegram_click
      • a click on WhatsApp – fp_whatsapp_click
      • a click on Viber – fp_viber_click
      • a click on Facebook – fp_messenger_click
      • a click on VK – fp_vk_click
      • a click on the link to the website – customLinkClick_(url of the website), for example, for the link to the site http://example.com there will be a customLinkClick_httpexamplecom event
      • there is also a created standard event – lead, which is fixed when the visitor clicks on any messenger
    • How to connect Yandex.Metrika to a site in mssg.me?

      1. Open the Yandex.Metrika website
      2. Click the “Add tag” button.
      3. Set tag name
      4. In the “Website address” field, enter the link to your site in mssg.me
      5. Accept the Terms of Use
      6. Click the “Create tag” button.
      7. On the next page, at the bottom, click the “Start” button
      8. Opposite the name of the created tag, press the “Settings” button
      9. Copy the number above the tag name field
      10. Open your personal account mssg.me following the link
      11. Select one of the created sites for which you want to connect Yandex.Metrika
      12. Open the Settings” section
      13. Open the Tracking” section
      14. Choose “Yandex”
      15. Insert tag number
      16. Click the “Apply” button

      For track clicks on messengers and links, you need to set goals for them. For add a goal you need:

      1. Open the settings section of your tag
      2. Select the “Goals” tab
      3. Click the Add goal” button
      4. Set goal name
      5. Select condition type JavaScript event”
      6. Set Goal ID
      7. Click the Add goal” button

      Goal ID for each event

      • a click on any messenger – fp_any_messenger_click
      • a click on Telegram – fp_telegram_click
      • a click on WhatsApp – fp_whatsapp_click
      • a click on Viber – fp_viber_click
      • a click on Facebook – fp_messenger_click
      • a click on VK – fp_vk_click
      • a click on link – customLinkClick_(url of the website), for example, for a link to our telegram channel there will be such an identifier customLinkClick_httpstmemssgmetalks
    • How can I cancel my subscription and switch on FREE account?

      1. Open the “My Websites” section in your mssg.me personal account, you can go to this section by clicking here
      2. Click on the menu button located in the upper right corner of the page
      3. Open the Billing” section
      4. Click on the “Cancel subscription” button
      5. In the window that opens, click the “Cancel subscription” button
      6. A new tab will open where you need to confirm the cancellation of the subscription by clicking on the “Cancel Subscription” button

      Please note:

      • access to the functionality of the paid plan stops immediately after you cancel the subscription. Therefore, if you do not plan to renew your subscription, but want to use the functionality of the PRO plan before the end of the paid period, we recommend that you cancel your subscription a day before the scheduled charge. Two days before the scheduled charge of funds for a connected paid subscription, an email is sent to the email address reminding of the upcoming charge. If you canceled your subscription by accident, please write to our support team;
      • if for any reason you are unable to cancel your subscription yourself, please write to our support service;
      • if you simply stop using the service or delete the application from your device, the subscription will not be canceled, to cancel the subscription you need to follow the steps described above.
    • Should I pay one-time or monthly?

      Payment is made on a monthly or annual basis. If you subscribed to the PRO or PLUS tariff plan and entered the payment details of your card, every month the system will automatically charge the amount of your PRO or PLUS account from your card. The amount that will be charge from the card for the selected tariff plan can be viewed on the tariff plans page, as well as in your personal account.

      You can cancel subscription at any time in your mssg.me personal account. After unsubscribing, you will not have access to the paid platform features.

      Below is an example of how a subscription is paid in our service and what happens when a subscription is canceled:

      For example, on the 7th of April you subscribed to the monthly PRO plan for 5USD, on that day the system charge the amount of 5USD from your card and provided access to the tariff functionality until May 7th. On May 7, the system will again charge 5USD at the tariff and extend access to paid functionality until June 7th. If you cancel your subscription, say, on May 19th, then on June 7th there will be no automatic charge according to the tariff, your account will be switched to the free version on May 19th. Therefore, if you do not plan to renew your subscription, but want to use the functionality of the PRO tariff before the end of the paid period, we recommend that you cancel your subscription a day before the scheduled charge.

      A subscription to an annual rate is similar, but instead of a monthly term, it is a year.

    • How to change the card with which the subscription is paid?

      The functionality that allows to change card to pay for the current subscription from the mssg.me personal account, unfortunately, is temporarily unavailable. Therefore to pay for a subscription from another card, you must first cancel the subscription in your mssg.me personal account, and after the account switches to the FREE tariff, re-subscribe with the card you need.

      If you have any additional difficulties, please write to our support team.

    • What should I do if I have difficulties paying for PRO or PLUS plan?

      If you have any difficulties with payment, please contact our support team.

      Support can also be contacted by clicking on the following link https://mssg.me/mssgmeen

    • Where can I find instructions for Page, Widget and Business Messenger?

      These instructions can be found by going to the following link https://mssg.me/faq

    • Where can I find my old page in my account?

      Not so long ago we had a major update, in which we added the ability to create sites of a new format, with more blocks than before, as well as with new features, and this update became a new version of the service.
      Now, when you enter the personal area of ​​your account in mssg.me, you are taken to the page of the created sites in the new version, where you can start creating a site in a new version or go to editing an already created site in a new version.
      If you need to return to the page created earlier in the old version of the service, you need to log into the account on which it was created, click on the menu button located in the upper right corner, and then click on the “Old version”.

      On the account where the page was previously created in the old version, if necessary, you can switch between the old and the new version of the service.